Payment voids are now synchronous between the Toast platform and hotel PMS

When you void a payment using the Tender API, the Toast platform and your hotel property management system (PMS) now remain in sync to ensure the payment void is successfully recorded in both the PMS and the Toast platform, preventing discrepancies in your accounting.

If a void cannot be completed, you'll see one of the following messages:

• If there was a problem connecting to the hotel's PMS: Toast is unable to connect to Property Management System.

• If there is an issue connecting to the Toast platform: Sorry! We are temporarily unable to process this payment. Please try again later or select a different form of payment to close this check. For more information, visit the Toast status page.

 For more information about the tender API, see Tender API overview.

For more information about the hotel PMS integration, see this Toast Central article.

Availability

This change affects all Toast locations. 

Countries affected

All