Choose a reason when you cancel an Uber Eats order

When you cancel an Uber Eats order in the Toast POS app, you must now select one of Uber's predefined cancellation reason codes. The reason goes directly to Uber for its reporting requirements. You can still add a Toast cancellation reason for your own records.

For more information about canceling an Uber order, see Cancel Uber Eats and DoorDash Orders on the POS (Using Void Order).

The images below show choosing a cancel reason and voiding the order.

Availability

• First available in Toast POS version 2.114.

Affected countries

United States